Terms and conditions 

“The Company”; means Printwear Giant.

“The Customer” means the person, form or company whose order is accepted by the Company.

“The Goods” means the goods which the Company is to supply in accordance with these conditions of sale.

Before you place an order you should read these Terms and Conditions in full. If you do not agree to any of these Terms and Conditions, then we will not accept your order. 

Conditions of Sale

These conditions of sale apply to all sales made by “The Company”.

Any other conditions of sale or conditions of purchase or conditions of contract shall not apply unless specifically agreed to by all the Directors of the Company.


Orders placed by the Customer as a result of verbal or written offers or quotations or pro forma invoices will not be considered binding unless the order is accepted by the Company, even if payment has been made and passed to The Company. This includes any orders placed via the websites eCommerce system where acknowledged automatically.

We have taken great care to present the products on our website as accurately as possible. However, the images you see will depend on your monitor’s display and colour capabilities and is only as accurate as the web design process allows. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise. 

Acceptance of your Order 
Order acceptance and the completion of the contract between you and Printwear Giant will take place when your order is dispatched unless you have cancelled the order in accordance with the Order Cancellation instructions set out below. Payment is due to the Company immediately upon presentation of the invoice to the Customer.

If full payment of any invoice has not been received by the Company within 30 days of the date of the invoice then from the 30th day following the date of invoice interest will accrue to the Company upon the unpaid balance of the invoice at the rate of 2% per calendar month and the interest calculation in the following calendar month will be made upon the total balance outstanding at the beginning of the month. If the Company proceeds to recover the payment through the Courts or otherwise the Customer will be responsible for the debt, the interest, administrative, legal and/or other costs incurred in the recovery of the debt.

Non-acceptance of an order may be a result of one of the following:

    • The product you ordered being out of stock – see Product Availability
    • Our inability to obtain authorisation for your payment
    • The identification of a pricing or product description error
    • Your design is too complex to print
    • Breach or attempted breach of any Terms and Conditions for any special offer as well as these General Terms and Conditions
    • Orders that we have reason to believe may include copyrighted images symbols logos or marks, indecent or pornographic images, or prints symbols or text that in our opinion others may find offensive
    • Failure to meet the eligibility to order criteria set out in the Terms and Conditions
  • We suspect that the garments are for resale

Internet orders will be confirmed by email. Should you not receive confirmation within 2 business days, please contact our sales team at [email protected]  

Customer Support                                 
Our support team will be delighted to help you place an order, advise you on the range of merchandise we offer on our website and help you with queries about payment. Our support team is available from 9 am to 5 pm (GMT) Monday to Friday. Please email them at [email protected] or call on 01189 912 0421 Opening times may vary without notice.

Design & Artwork 
You warrant that your own the copyright or have the correct commercial print licences in place for all images and or artwork uploaded or otherwise submitted through any sales channel.

You agree to indemnify and hold harmless us and our agents and officers, directors, employees and permitted successors and assigns, immediately on demand, against all claims, liability, damages, costs and expenses including legal fees, arising as a result of us printing or processing in any way any order or saved design which contains any images or artwork that you do not have the commercial rights, permissions or licences to print.

No artwork will be returned unless requested.  All files are stored for an indefinite period free of charge.

Order Cancellation 
Due to the nature of our products and the requirement for a fast delivery we may start work on your order immediately, so orders for personalised products once placed cannot be cancelled. 

Payment Methods 
We accept payment by Visa (Credit and Debit), MasterCard, Maestro, Switch, Electron, and Paypal.

We accept card payments in GBP.
Please note that Printwear Giant does not accept cash or cheques as payment online. 

Pricing Policy 
Printwear Giant reserves the right to alter prices and garment specifications without prior notice. All items remain the property of Printwear Giant until all sums due to the Company are paid for in full.  Until such time as property in the goods passes to the Customer, the Customer will retain possession of the Goods as bailee and fiduciary agent for the Company and keep them separate from other goods and clearly identified as the property of the Company.  If so requested by the Company at the Customer’s expense, immediately redeliver the Company or to the Company’s order such of the goods that have not been sold by the Customer. If the Customer fails to re-deliver the Goods the Company may enter upon any premises owned, occupied or controlled by the Customer where the Goods are situated and repossess the Goods. On the making of a request under this clause, the rights of the Customer pursuant to clause 7.3 shall cease.

Product Availability / Information 

The Company makes every effort to ensure that the product information including pricing is correct but sometimes errors occur for many reasons and include human error.  If items that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address you provided when placing your order. If we identify that a product or service you have ordered is incorrect in any way we reserve the right to cancel the order and refund any payment you have already made. We will correct the error where possible and you will be provided with the option to make the purchase again at the correct price or specification. If the change deems the product unavailable we will where practicable offer a substitution. We are under no obligation to supply you with a product or service that has been mispriced or contains a specification error.

You will be contacted using the details you have provided to inform you of the cancellation.

Whilst dispatch or collection or delivery lead times may be indicated to the Customer in good faith at the time of inquiry, goods offered are subject to actual availability at the time of order processing and the Company accepts no responsibility for any delay in supply whatever the reasons.
Once an item is sold out it will be taken off the website at the earliest opportunity and may not be available again. 

Delivery Information 

Please allow 7 business days for delivery of products you have purchased on the Printwear Giant website.

Acceptance of delivery 
We will require you to take delivery of the goods ordered when tendered to you. If you fail to make alternative arrangements with the courier engaged to deliver the goods to you within 14 days after the first attempt to deliver goods to you has occurred, then we may, at our complete discretion, store and ensure the goods ordered at your cost until delivery can take place or the goods can be returned at your cost to our custody. 

In either event, we reserve the right, at our complete discretion, to set off any of these costs or any consequential costs reasonably incurred by ourselves as the first charge against any monies we have received from you in respect of the order. Such recovery of costs would be without prejudice to our rights otherwise under these Terms and Conditions. 

Your Risk 
Upon the delivery of the goods ordered or at such time as the goods are first tendered for delivery on our behalf to you, the risk of damage to or loss of the goods ordered shall pass to you. 

However, at all times the legal and equitable title in the goods ordered shall not pass to you and shall only do so, if and when, we have received the clearance of your full payment for the goods and any interest due under these Terms and Conditions. 

All customer supplied goods are embroidered or printed at no risk to The Company.

All free issue goods supplied to The Company are at the customer’s own risk and no responsibility can be accepted for damage to the goods however caused.

We are obliged to reserve all our legal rights in the goods ordered until title in the same passes to you under these Terms and Conditions. 

Returns Policy 
Due to the customised nature of the products, refunds are not available.  If you believe your products are defective you must contact The Company immediately and confirm in writing within 3 days. Returns will not be accepted if products have been used, worn or washed.

Any short deliveries, discrepancies or queries with your order must be notified to Printwear Giant immediately and in writing within 3 days. Damaged or opened cartons must be checked or refused on delivery. Please note delivery dates quoted are a guide only and will not be legally binding unless specified as part of a contract.

The order you place and the payment you make are sent via a system which uses 128bit encryption to prevent the details being read by any third party. Encrypted pages are indicated by a “padlock” symbol in most web browsers. 

We reserve the right in ensuring the utmost security of the process we use to record the contents of any telephone communication with us and to request at random and at our complete discretion proof of any of the details provided to us in any transaction and we may decide to limit the value of any order we are prepared to supply until such proof has been provided to us. 
It is our policy to pass on any evidence of fraud to the relevant authorities. 

Our priority for you as our customer is to maintain the privacy of the information you have supplied us with at all times and our company is registered under the Data Protection Act in regard to such information. 

Subject to the necessary collation and assimilation of data by ourselves, we only pass on information about yourself to others approved by ourselves and, at any time, you may notify us of your wish to limit the use of such information in this respect. 

We will make use of “cookies” to collect information automatically. However, their use will not damage your system. 

Your sending of any information to us will constitute your acceptance of our use of that information as set out in these Terms and Conditions. We may make changes to these Terms and Conditions and your continued use of our services will again signify your acceptance of such changes. 

In the event that any of the information you have provided to us about yourself changes, you may inform us by emailing [email protected].                                 

The Website 
We may change the Printwear Giant website and correct or update information (including product information) on it at any time without notice.  We do not guarantee and are not responsible for the accuracy of any information provided on the website, except in relation to the description of products and services available for order from our website.

We do not represent or warrant that the material contained in the website, any of the functions of the website and the server will operate without interruption or delay or will be error-free, free from defects, viruses or bugs or compatible with any other software or material. 

Accessing the website is entirely at your own risk. You must not transmit through or to our website any defamatory, threatening, obscene, distressing, harmful or pornographic material or material which may infringe upon the rights of others (including intellectual property rights, rights of confidentiality or rights of privacy) or which does not comply with all relevant laws. 

None of the photos on this site may be used without the express permission of the photographer. All of the images used on this site are subject to copyright law and may not be reproduced or modified in whole or in part by anyone without prior written consent. 

Liability and Indemnity 
We do not exclude or limit our liability or the liability of any other person for death or personal injury resulting from our or their negligence or for fraudulent misrepresentation. Except as set out above and in relation to our contractual obligations to supply goods and/or services following acceptance of orders placed on our website, neither we nor any of our agents, affiliates, directors, employees or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website. 

We shall not be liable for any indirect, or consequential loss of whatever nature, including damage to software or hardware, loss of data, damage for loss of business, loss of profits, or any other indirect or consequential loss arising out of or in connection with your use of the website (including without limitation, any such loss arising out of or in connection with any order placed on the website, whether or not accepted by us). 

You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you. We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions. 

The website is controlled and operated in the UK. These Terms and Conditions and all matters connected with any order you place in our website are governed by English law and you agree to submit to the exclusive jurisdiction of the English courts in relation to all matters connected with or arising out of the website or any order you place on the website.

Any product or service on offer may be substituted for an alternative of the item on offer if stocks are exhausted or for any reason are longer available.

Any decoration that is applied to a promotional offer is based on a standard layout and any additional detailing will be charged for at the market price.

Any offer that The Company makes is intended to be a fair and reasonable incentive to attract repeat orders and or new customers. If an offer is made that subsequently proves to be uneconomical or is used to exploit The Company, then at its’ discretion it retains the right to retract and withdraw any offer without notice or alternative. 

We may change these Terms and Conditions at any time. If any of these terms and conditions are invalid or unenforceable, the remainder of these terms and conditions shall continue to have full force and effect. 

For the avoidance of any doubt, it is hereby agreed and declared that it is not the intention of the parties that the foregoing provisions should operate to create a charge of any kind in favour of the Company over any asset(s) of the Customer.